Frequently Asked Questions

Product & Mechanism

How does the T-Panel / T-Kit swap system work?

T-Switch uses a patented interchangeable panel system. The tongue and back strap of the shoe detach and reattach in seconds, letting you change the look of the shoe without changing shoes. Each T-Kit is a separate matched pair of panels in a new color or material.

How long does it take to change a T-Panel?

Swapping a T-Panel takes seconds — no tools required.

Are T-Kits compatible with every shoe colorway?

T-Kits are designed to pair with any T-Switch shoe base. Some colorways are styled specifically for men's or women's fit and sizing; check each T-Kit product page for compatible sizes.

Fit & Sizing

Does T-Switch run true to size?

T-Switch is designed to fit true to standard US sizing. The expandable lace slip-on system and flexible upper allow the shoe to mold naturally to your foot over time.

What if I have a wide or high-instep foot?

The construction is designed to flex and adapt to different foot shapes, including higher insteps and wider feet, thanks to the expandable lace slip-on design.

Materials & Care

What leather is used, and how do I clean it?

T-Switch shoes and T-Kits use premium calfskin leather (with suede options available in select T-Kit colorways), chosen for its stain resistance and durability. Wipe clean with a soft, slightly damp cloth and allow to air dry.

Is T-Switch water-resistant?

The calfskin leather upper is stain-resistant and holds up well to everyday wear, but T-Switch is not designed as a fully waterproof shoe. Avoid prolonged submersion or heavy rain exposure.

How should I store extra T-Kits?

Store T-Kits flat, away from direct sunlight and moisture, to preserve the leather or suede finish between rotations.

Origin & Craftsmanship

Where is T-Switch made?

T-Switch is designed and handcrafted in Italy by a factory with over 110 years of luxury shoemaking heritage.

Is the interchangeable system actually patented?

Yes — the T-Panel interchangeable system is a patented design, developed specifically for the T-Switch platform.

Shipping, Returns & Orders

What's the return policy?

See our full Return Policy for details on returns and exchanges.

How long does shipping take?

See our Shipping Policy for current timelines.

Can I exchange sizes after purchase?

Yes, size exchanges are available — see the Return Policy page for the process.